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Who said you can’t teach an old dog new tricks… even if that ‘old dog’ is you…

Over the years I’ve been lucky enough to speak at many conferences and events where I’ve been given guidelines re the subject to be discussed and also run other people’s training courses where I’ve delivered their material. So when I decided to run my own training event in business development it felt really big shoes […]

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How to Reclaim Time From Your Email Inbox (and restore email sanity)…

“Arggghhhh too many emails…” I know how you feel… Fortunately with the help of Kate Gerry email sanity has resumed, well more or less – I am human after all. Kate really is the best person I know to get your In Box sorted out in fact she’s an absolute ninja when it comes to banishing […]

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Trust…. Is that what’s missing in the 21st Century?

Having explored the seven deadly sins and then looked at the type of leaders who are emerging that are making change it occurred to me that one of the things that’s become apparent is the lack of trust in corporates, governments and politicians, the finance industry as a whole and in leaders. And the lack […]

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Making it all add up – data is invaluable but only in context…

Yesterday someone demonstrated how useless data is unless it has context and a penny dropped for me, I’ve been talking about collecting data but what I really mean is gathering information. Data is simply a snapshot at a particular time it’s the context of the data and the comparison that makes it meaningful and useful […]

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Maybe Pareto had observed something far more significant than any of us thought…

You’ve all heard of Perato’s rule I’m sure, named after the Italian economist Vilfredo Pareto, who found that 80% of the land in Italy was owned by 20% of the population. However it was Joseph Moses Jurana management consultant and engineer principally remembered as an evangelist for quality management , born 2 years after Pareto […]

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Shooting from the hip… or getting shot in the foot….

Reactions and retorts are common place but how often do they get us into trouble? I don’t know about you but in certain situations I find I’m more likely to shoot from hip… situations where I don’t necessarily have the full information, the urgent things that need to be sorted now or there’s pressure in […]

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The six most useful questions that you can ask of yourself

Simple – yes, easy – maybe, useful – you bet!! The six most useful questions that you can ask of yourself, of the business and of the people in the business… I was reminded of these yesterday by my good friend and mentor Peter Thomson. These questions give structure to any reviews and planning that […]

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Standing out from the crowd is more than doing things differently, its also about delighting people…

Standing out from the crowd in business isn’t perhaps quite so easy these days as businesses try to attract attention by doing things a little differently. But how many of them actually delight those customers who don’t do the norm? And how many of them retain those customers by continuing to delight them? Advertising campaigns […]

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Innovation the mother of invention…

Every professional magazine and journal and the national press is talking about innovation and few these days talk about invention other than in very technical terms and yet we are inventing things every day. I quite like Wikipedia’s definition ‘Innovation is the application of better solutions that meet new requirements, inarticulated needs, or existing market […]

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It’s not about goals for 2014 – well at least not your goals

Like all businesses the goals and plans of the business were shared and regular updates given but unlike most people everyone in the business also shared their personal hopes, dreams and goals whether or not they were business orientated. They did this on a quarterly basis, wrote them on a wall that everyone could see […]

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