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How much does 21st Century business behaviour reflect the seven deadly sins?

The seven deadly sins are something we ‘ve all heard of, first published by Pope Gregory the Great, and gone on to inspire all sorts of writers, film and TV directors, and even food. An article in Intelligent Life revisited the seven deadly sins in today’s society using a range of guest writers and whilst […]

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Momentum v procrastination v… well, actually v clarity…

Well I got as far as writing the title and then left it for the day…. Was I procrastinating or was there little momentum… Nope, I just wasn’t clear what it was I wanted to write about… the idea was bubbling but not yet fully grown. If you’re like me then these things can grow […]

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Making it all add up – data is invaluable but only in context…

Yesterday someone demonstrated how useless data is unless it has context and a penny dropped for me, I’ve been talking about collecting data but what I really mean is gathering information. Data is simply a snapshot at a particular time it’s the context of the data and the comparison that makes it meaningful and useful […]

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The six most useful questions that you can ask of yourself

Simple – yes, easy – maybe, useful – you bet!! The six most useful questions that you can ask of yourself, of the business and of the people in the business… I was reminded of these yesterday by my good friend and mentor Peter Thomson. These questions give structure to any reviews and planning that […]

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Reputation v customer service… do we need a reputation strategy a part of customer service?

You’d think that a brand perceived as aspirational would work hard to maintain customer service and their reputation wouldn’t you? And yet my experience with my car is a million miles away from that: since I bought the car its spent more time in their workshop than with me… the lack of updates, clarity around […]

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Using stories in leadership… Are you sitting comfortably, now I’ll begin…

… that’s how a popular children’s programme used to start which was on just before Woman’s Hour so listened to by thousands of children every day. We all love stories, whether they are total fiction or stories about real life events we still love them. It’s the way that history and indeed news was passed […]

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How to be an inspirational speaker… its more than what you say…

If you were to recall an inspirational speaker and by that I don’t just mean a motivational speaker, personally I’ve seen inspiring speakers who talk to quite dry subject…. I’m sure that you can see and hear them very clearly in your mind’s eye. You can probably see them on stage delivering a talk and […]

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The Magic behind Business Development!

I am a firm believer that if you put your mind to anything you can do it – and this includes generating good quality leads by putting the business person you are talking to first – and not your objective of telling them your pitch and securing business. By putting yourself first you will not […]

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It’s not about goals for 2014 – well at least not your goals

Like all businesses the goals and plans of the business were shared and regular updates given but unlike most people everyone in the business also shared their personal hopes, dreams and goals whether or not they were business orientated. They did this on a quarterly basis, wrote them on a wall that everyone could see […]

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Referrals, testimonials, endorsements – are they meaningful or of value?

The answer to that is yes and no because it wholly depends what is being said, how it’s being said and who’s saying it. We all know referrals are a great way to get new customers/clients and it can be an inexpensive way too compared to other methods. But it will only be of benefit […]

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