I don’t know about you but I am both, intrigued, sometimes amazed and often amused by the interconnectedness of people that I meet, have met or am about to meet. Referrals are a great way of doing business and being a regular and (so I’m told consummate) networker I’m regularly referring people and also connecting […]
Tag Archives | business communication
We all have perception about other brands, whether its high street names, corporates, local businesses, banks, energy suppliers… some will be because we’ve been or aspire to be a customer and other perceptions will have been influenced by the media plus other people’s experiences. But what about our perception of our own brand and what’s […]
And that’s not a marriage proposal… well not in the strictest sense of the word but could be the start of a very rewarding relationship for you and the client… I know from experience that writing proposals for prospective clients can take a lot of investment, even if you have a system and template in […]
Whether selling a product or service, multiple products or multiple services from time to time we’re likely to come across objections from the client or prospective client about the price. Objections to price are interesting because they can point to the perception and thinking of the other party. And of course constant testing of price […]
… actively listening that is…. Because it really does make a difference to the conversation and the outcome… You know that glazed look in someone’s eyes when you are talking to them and it’s really important that they not only listen to what you’re saying but really hear it and understand what you’re saying… I […]
Continuing the series on how 21st Century business behaviour reflects the seven deadly sins Having started to write about the modern equivalent of the 7 deadly sins and how they show up in business I attended a TEDx talk on ‘Greed, Generosity and the Greater Good’; it was really interesting to hear the speakers’ take […]
Reactions and retorts are common place but how often do they get us into trouble? I don’t know about you but in certain situations I find I’m more likely to shoot from hip… situations where I don’t necessarily have the full information, the urgent things that need to be sorted now or there’s pressure in […]
… that’s how a popular children’s programme used to start which was on just before Woman’s Hour so listened to by thousands of children every day. We all love stories, whether they are total fiction or stories about real life events we still love them. It’s the way that history and indeed news was passed […]
If you were to recall an inspirational speaker and by that I don’t just mean a motivational speaker, personally I’ve seen inspiring speakers who talk to quite dry subject…. I’m sure that you can see and hear them very clearly in your mind’s eye. You can probably see them on stage delivering a talk and […]
Like all businesses the goals and plans of the business were shared and regular updates given but unlike most people everyone in the business also shared their personal hopes, dreams and goals whether or not they were business orientated. They did this on a quarterly basis, wrote them on a wall that everyone could see […]
- Do you have a box of dreams?
- How do you see your life… are there still six degrees of separation?
- Black Friday and Cyber Monday – Beneficial to businesses or does it attract the wrong kind of customer?
- Goals and targets – carrots or sticks?
- What are your vital statistics? Do you know your figures and how do you use them?
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Thanks for all of your help, goes without saying we couldn’t have done it without you!
I have known Yvette for a number of years and met through our membership of the IPP. Yvette is an astute business woman and her passion for the industry she works in shines through at all levels. It is a pleasure to hear her speak at conferences as she always has something new to impart and the delivery of her material is always given with hunour and patience.
Trainer at The Chartered Institute of Payroll Professionals (CIPP)
The changes in Team HR have also been hard emotionally and it is still rocky but we are making progress. I’m very appreciative of all your help and guidance through the past few months.