I don’t know about you but I am both, intrigued, sometimes amazed and often amused by the interconnectedness of people that I meet, have met or am about to meet. Referrals are a great way of doing business and being a regular and (so I’m told consummate) networker I’m regularly referring people and also connecting […]
Tag Archives | communication in business
… actively listening that is…. Because it really does make a difference to the conversation and the outcome… You know that glazed look in someone’s eyes when you are talking to them and it’s really important that they not only listen to what you’re saying but really hear it and understand what you’re saying… I […]
… that’s how a popular children’s programme used to start which was on just before Woman’s Hour so listened to by thousands of children every day. We all love stories, whether they are total fiction or stories about real life events we still love them. It’s the way that history and indeed news was passed […]
Children are truly our best teachers… we think we teach them but what they teach us is far more valuable at times…
In the update section of Director magazine there’s a section called jargon buster and recently the definition was for herding cats – ‘a task onerous due to the difficulty of co-ordinating many disparate people or things.” Have to say that I hadn’t thought of it as jargon but every day language but I’m sure there […]
Like many business owners I attend a number of networking groups on a meeting a range of people from micro business owners to those running large established businesses. And the people watching is fascinating. In some networking groups where’s there’s a constant core of say 12-15 people any new person to the group whether a […]
Recently in a meeting with HMRC I found myself asking ‘what’s your most wanted call to action from this letter?’ That wasn’t the purpose of the meeting but old habits and all that… And perhaps not unsurprisingly the response from the senior managers didn’t actually align with the operation team. In reading the letter I […]
When someone in an organisation makes a serious mistake and then covers it up, if you’re like me then your first thought is ”why?” and the second is ”someone else must have known”. How can something so serious be the work and decision of just one person? From what I have observed, the first thought […]
As I write this, the World Economic Forum at Davos has just come to an end for another year. It’s a place where great world and thought leaders come together to debate the emerging issues of 2013 and their implications for the global economy and their industries … And I noticed that the Institute of […]
For some time now I’ve been talking to people about authenticity in business and in business leaders. It’s something that has to come from the top and is a quality, if you can call it that, or perhaps a behaviour of every manager within a business and really of every employee … Over the last […]
How do you listen when you are talking to someone? Whether it’s a client or a family member or a friend? Or perhaps when on a webinar or teleseminar or a face-to-face training course? Are you ”really listening” to what they are saying? And when I say ”really listening” I mean do they have your […]
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What My Clients Say
I have known Yvette for a number of years and met through our membership of the IPP. Yvette is an astute business woman and her passion for the industry she works in shines through at all levels. It is a pleasure to hear her speak at conferences as she always has something new to impart and the delivery of her material is always given with hunour and patience.
Trainer at The Chartered Institute of Payroll Professionals (CIPP)
The changes in Team HR have also been hard emotionally and it is still rocky but we are making progress. I’m very appreciative of all your help and guidance through the past few months.
Thanks for all of your help, goes without saying we couldn’t have done it without you!